Returns & Replacements
WholesaleIndo is a trading name of Baba Integrated Technologies P. Ltd. We supply wholesale orders for export. This page explains what to do if something is wrong with your consignment.
Samples
Samples are sold as single pieces at a sample rate and cannot be returned, exchanged or refunded. The purpose of a sample is to let you assess quality, fabric and finish before placing a wholesale order, so please order one if you are unsure about a product.
Wholesale orders
Every order is checked before it leaves our facility. If something is still wrong when your consignment arrives, contact us and we will put it right.
If there is a problem
Message us on WhatsApp at +91 95824 54379 within 7 days of receiving your consignment, and include:
- Your order number or the date the order was placed.
- Clear photographs of the affected goods, and of the outer packaging if it is damaged.
- How many pieces are affected.
We will review it and come back to you within 2 working days with a replacement, a credit against your next order, or a refund, depending on what happened.
Damage in transit
If the outer packaging is visibly damaged when the carrier delivers, photograph it before opening and note the damage on the delivery paperwork. This is what allows a freight claim to be raised, and without it the carrier will usually reject the claim.
Custom orders
Goods made to your specification — custom sizes, colours, prints or designs — cannot be returned unless they differ from the specification you approved before production.
Return shipping
Where goods need to come back to us, we will confirm the address and who bears the freight before you ship anything. If the fault is ours, we cover it. Please do not return goods without agreeing this with us first, as unannounced returns can be held at customs.
Questions
WhatsApp +91 95824 54379 or email info@wholesaleindo.com. We reply within 24 hours.
Import duties, taxes and customs
All import duties, taxes, customs clearance charges and any other fees levied by the destination country are the responsibility of the buyer and are not included in the product price or any shipping quote. Delays caused by customs in the destination country are outside our control.
Quotes and estimates
Shipping costs, delivery timelines and availability provided before an order is confirmed are good-faith estimates, not binding guarantees. Final costs are confirmed in writing before payment.
Events outside our control
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to customs holds, carrier delays, strikes, natural events, or restrictions imposed by any government or authority.
Governing law
These terms are governed by the laws of India, and the courts of Delhi, India shall have exclusive jurisdiction over any dispute.
Limitation of liability
To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the value of the goods in that order. We are not liable for indirect or consequential losses, including loss of profit or business.
Last updated: August 2026.